Customer engagement statistics you should know (2021)

Customer engagement statistics you should know (2021)

The past year has thrown the digital industry, but statistics show a positive future for online businesses.

So… if you’re planning a customer retention strategy, the stats below can give you some insights about what users expect to see from your business now and how you can create a strong emotional connection with them.


Customer engagement is necessary for any industry. The right customer experience will help you better serve customers as they move across customer journeys, and it will help increase their average order value.


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