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Targeting customers sharing the same email address

When using the Marketing 360 to email customers, only one email can be sent within 24 hours period from a specific Email Campaign node.

Now, you can email multiple customers, sharing the same email address (i.e. father, son and a daughter who all use the same email) on the same day.  To be able to do so, change the ‘Block by Property’ section to ‘Customer’.

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To target multiple customers with the same email address you need to set the ‘Block by Property’ option to ‘Customer’.

Example: Three customers sharing the same email address, but a different CRM ID and all have a membership that is about to expire on 1/9/2020. 

By selecting ‘Block by Property = Email’, we email all the customers that their membership ends on 1/9/2020 – our system will deliver only one email to that email address. 

By selecting ‘Block by Property = Customer’ Exposebox email three communications to the same email address on the same day.