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Targeting customers sharing the same email address

When using the Marketing 360 to email customers, only one email can be sent within 24 hours period from a specific Email Campaign node.

Now, you can email multiple customers, sharing the same email address (i.e. father, son and a daughter who all use the same email) on the same day.  To be able to do so, change the ‘Block by Property’ section to ‘Customer’.


To target multiple customers with the same email address you need to set the ‘Block by Property’ option to ‘Customer’.

Example: Three customers sharing the same email address, but a different CRM ID and all have a membership that is about to expire on 1/9/2020. 

By selecting ‘Block by Property = Email’, we email all the customers that their membership ends on 1/9/2020 – our system will deliver only one email to that email address. 

By selecting ‘Block by Property = Customer’ Exposebox email three communications to the same email address on the same day.